Effective date: 21 October 2026 · Last updated: 21 October 2026
This policy sets out how long Faunify keeps each kind of record, how records are deleted, and what happens to a workspace when its subscription ends. It supports our obligations under the Australian Privacy Principles and Australian tax and record-keeping law.
Account and administrator details
Running the account and workspace, billing and support
Kept: While the account is open, then 7 years after closure for tax and dispute records
Staff records (name, email, role, store, permissions)
Workspace access, rosters and audit history
Kept: While the person has access, then 7 years after the workspace closes
Animal profiles, care logs, weights and task history
The care record for each animal and the business’s own record-keeping
Kept: 7 years after the last entry, or on request where no obligation requires it
Incident and injury reports
Safety, insurance and legal evidence
Kept: 7 years after the incident
Customer and client contact records
Service delivery and customer relationships
Kept: 7 years after the last interaction
Bookings, check-ins and check-outs
Day-to-day operations and capacity records
Kept: 24 months after the booking date
Sales, invoices and payment history
Australian tax and accounting obligations
Kept: 7 years
Subscription and billing history
Billing, refunds and tax records
Kept: 7 years (card details are held by Stripe only)
Volunteer and adoption records
Rosters, applications and duty-of-care records
Kept: 24 months for volunteer records; 7 years for adoption records
Emails to support and account notices
Resolving issues and keeping a record of decisions
Kept: 24 months (account notices stay with the account record)
Security logs, session records and audit trails
Detecting and investigating unauthorised access
Kept: 12 months
Marketing consent and waitlist entries
Sending updates you asked for
Kept: Until you unsubscribe, then 12 months as proof of consent
Backups
Recovery from accidental deletion or technical failure
Kept: Rolling 35 days, then overwritten
Periods are counted from the date the record was created or last updated, unless stated otherwise.
An administrator can close a workspace at any time. On closure the workspace becomes inaccessible immediately and is queued for deletion. A 30-day recovery window applies if the closure was accidental; after that, the workspace and its records are permanently deleted, except records we must keep for tax, accounting or legal reasons.
Closing a workspace does not delete the personal accounts of its staff. Their own login remains, minus the workspace access.
A person may ask for their account to be deleted from settings, which removes their profile, access and personal records not needed for a legal obligation. Where a record sits inside a business workspace, the request is directed to that business, and we assist it in responding.
Send requests to admin@faunify.co. We respond within 30 days and confirm what was deleted and what was kept, and why.
Deleting a record removes it from the live system and from the search and reporting features. Copies in the rolling backups are overwritten within 35 days. Where a record cannot be deleted because of a legal requirement, we restrict access to it and keep only what is necessary.
Aggregated information that cannot identify a person or a business (for example, total counts used to keep the platform reliable) may be kept longer.
If a record is relevant to a complaint, insurance claim, investigation or legal proceeding, its deletion is suspended until the matter is closed. Only the people handling the matter can access it during that time.
See our Privacy Policy for how information is collected and protected, and our Data Breach Response Process for what happens if information is lost or accessed without permission.
Faunify · Email: admin@faunify.co · Website: https://faunify.co
Related: Privacy Policy · Data Retention · Data Breach Response · Terms of Service